Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 20, 2025

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

  • Name and email address
  • Phone numbers (for recharge services)
  • Payment information and transaction history
  • Communication preferences

Automatically Collected Information

When you use our services, we automatically collect certain information about your device and usage:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Usage patterns and preferences

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • Process mobile recharge transactions and payments
  • Provide customer support and respond to inquiries
  • Send transaction confirmations and service updates
  • Detect and prevent fraud and unauthorized access
  • Improve our services and develop new features
  • Comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services to you.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing through trusted providers
  • Regular monitoring for unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

  • Essential Cookies: Required for basic functionality and security
  • Analytics Cookies: Help us understand how you use our services
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years for regulatory compliance. You may request deletion of your account and associated data at any time, subject to legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: info@suavemobile.com

Phone: +79643946379